1. Data privacy at a glance
Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is performed by the Website operator. The Website operator’s contact details can be found in the Legal notice on this website.
How do we collect your data?
One way we collect your data is by your sharing your data with us, e.g. by completing a contact form.
Other data are automatically collected by our IT system when you visit our website. These are primarily technical data (e.g. your Internet browser and operating system, or the time at which you visited the site). Such data are collected automatically as soon as you visit our website.
What do we use your data for?
Some of your data are collected to ensure that we can provide this website without any errors. Other data can be used to analyse your user behaviour.
What rights do you have with regard to your data?
You have the right to receive, without charge and at any time, information regarding the origin, recipients and purpose of your personal data stored by us. You also have the right to have such data corrected, blocked or deleted. If you have questions about this right or any other questions regarding data privacy, you can contact us at any time at the address given in the Legal Notice. Additionally, you have the right to complain to the relevant regulator.
Analytical tools and tools provided by third parties
2. General notes and mandatory information
Please be aware that the transfer of data via the Internet (e.g. when communicating via email) is subject to security vulnerabilities. It is not possible to provide complete protection for your data against access by third parties.
About the controller
The controller for data processing on this website is:
T.I.P. Technische Industrie Produkte GmbH
Telephone: +49 7263-9125-0
The controller is the natural or legal person who, alone or jointly with others, decides the purposes and means of the processing of personal data (e.g. names or e-mail addresses).
Withdrawing your consent to data processing
Many data processing procedures are possible only with your express consent. You can withdraw consent that you have already given at any time. To do so you need only notify us by email. Withdrawal of your consent shall not affect the lawfulness of any data processing performed before the withdrawal.
Right to complain to the relevant regulator
In the event of any breach of data privacy laws, the person affected has the right to complain to the relevant regulator. The regulator responsible for data privacy matters is the data protection commissioner of the German federal state in which our company’s headquarters are located. A list of the data protection commissioners and their contact details can be found here: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we have processed automatically, either on the basis of your consent or in order to fulfil a contract, delivered to you or a third party in a commonly used machine-readable format. If you ask us to transfer your data directly to another controller, we shall transfer it only insofar as doing so is technically feasible.
Information, blocking and deletion
In accordance with the applicable statutory provisions, you have the right to receive, without charge and at any time, information on your personal data stored by us, the origin and recipients of these data, and the purpose for which they are processed, as well as the right to have these data rectified, blocked or deleted if necessary. To do this or to ask us any other questions regarding personal data, you can contact us at any time at the address given in the Legal Notice.
Objection to marketing emails
We hereby object to the use of the contact details published in our mandatory Legal Notice to send advertising or informational materials that we have not expressly requested. The Website operator expressly reserves the right to take legal action against senders of unsolicited advertising such as spam emails.
3. Data privacy officer
Legally required data privacy officer
Our company has appointed a data privacy officer.
Contact details for data protection officer
You can contact our data protection officer at this email address:
or by post at our postal address. If you contact the data privacy officer by post, please put “data privacy officer” on the envelope.
4. Data collection on our website
Some pages of this website use “cookies”. Cookies do not damage your computer and do not contain viruses. They are used to enhance the user-friendliness, effectiveness and safety of our service. They are small text files that are installed on your computer and saved by your browser.
Most of the cookies we use are called “session cookies”. These are deleted automatically once your visit has ended. Other cookies remain stored on your terminal until you delete them. These cookies allow us to recognise your browser the next time you visit our website.
You can configure your browser to inform you when cookies are set and accept only specific cookies, reject certain cookies, reject all cookies, or delete cookies automatically when you close it. Deactivating cookies may limit the functionality of this website.
Acceptance of cookies with Borlabs Cookie
Our website uses a cookie consent technology called Borlabs Cookie to obtain your consent to saving certain cookies on your browser and document this in a way that protects your data privacy. This technology is provided by Borlabs, which is operated by Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany (hereafter “Borlabs”).
When you visit our website, a Borlabs Cookie will be saved on your browser for the purpose of recording your consents or withdrawals of consent. These data shall not be shared with the provider of Borlabs Cookie.
The data collected will be stored until you instruct us to delete them, until you delete the Borlabs Cookie yourself, or until they are no longer necessary for the purpose for which they were saved. However, where data are subject to a statutory retention period, this period shall continue to apply. For details of how Borlabs Cookie processes data visit https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/
Server log files
The Website provider automatically collects and saves information in files called “server logs”, which your browser transfers to us automatically. These include:
- your browser type and version
- the operating system you use
- referrer URL
- hostname of the computer used to access the website
- time of the server request
- IP address
These data are not combined with data from any other sources.
Our basis for processing such data is Article 6(1)(b) of the GDPR, which allows the processing of data for the performance of a contract or for the purpose of entering into a contract.
When you send us enquiries via the contact form, we shall save your information from the contact form, including the contact details you provide on the form, for the purpose of processing your enquiry and to allow us contact you if we have any follow-up questions. We shall not disclose such data without your consent.
Any data you provide via the contact form are therefore processed exclusively on the basis of your consent (Article 6(1)(a) of the GDPR). You may withdraw this consent at any time. To do so you need only notify us by email. Withdrawal of your consent shall not affect the lawfulness of any data processing performed before the withdrawal.
We shall retain the data you provide on the contact form until you instruct us to delete these data, until you withdraw your consent to their storage, or until they are no longer necessary for the purpose for which they were saved (e.g. once we have finished processing your enquiry). However, where data are subject to statutory provisions, in particular retention periods, these provisions shall continue to apply.
Processing data (Customer- and contract data)
We collect, process and use personal data only as necessary for the establishment, implementation or modification of a contractual relationship (contract data). The lawful basis for this purpose is Article 6(1)(b) of the GDPR, which allows the processing of data for the performance of a contract or for the purpose of entering into a contract. We collect, process and use personal data concerning use of our website (utilisation data) only as necessary to enable the user to use our service or for the purpose of invoicing.
Customer data collected by us shall be deleted following completion of an order or termination of the business relationship. However, where data are subject to statutory provisions, in particular retention periods, these provisions shall continue to apply.
Data transfer on conclusion of a contract for services and digital content
We transfer your personal data to third parties only when we need to do so in order to process a contract. An example of such a third party is the financial institution responsible for processing a payment.
Your data shall not be otherwise transferred without your express consent. We shall not disclose your data to third parties, for example for marketing purposes, unless you have expressly given us permission to do so.
Our basis for processing such data is Article 6(1)(b) of the GDPR, which allows the processing of data for the performance of a contract or in order to take steps prior to entering into a contract.
5. Social media
Sharing content via plugins (Facebook, Google+1, Twitter & Co.)
Content on our website can be shared, in a way that protects your data privacy, on social networks such as Facebook, Twitter or Google+. For this purpose this website uses the eRecht24 safe sharing tool. This tool establishes direct contact between social networks and users only when users actually click one of the social buttons.
This tool does not automatically transfer users’ data to the operators of these platforms. If a user has an account on one of the social networks, an information window in which the user can confirm text before sending appears when the social button for Facebook, Google+1, Twitter etc. is clicked.
Our users can share the content of this site in social networks in a way that protects their privacy, without allowing complete surfing profiles to be compiled by the network operators.
Facebook plugins (Like & Share buttons)
Our website includes plugins for the Facebook social network, which is provided by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. These Facebook plugins can be recognised by the Facebook logo or the Like button on our site. An overview of Facebook plugins is available here: https://developers.facebook.com/docs/plugins/.
If you do not wish Facebook to be able to associate your visit to our site with your Facebook account, please log out of this account.
Features of the Twitter service have been integrated into our website. These features are offered by Twitter Inc., 1355 Market Street,
You can change your Twitter privacy preferences in the account settings at https://twitter.com/account/settings.
Our website uses functions of Google+, which is provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Collection and dissemination of information: using the Google+ button, you can publish information worldwide. This button allows you and other users to receive personalised content from Google and our partners. Google records the fact that you have given content a “+1” as well as information about the page you were viewing when you clicked “+1”. Your “+1”s can, together with your profile name and photograph, be inserted into Google services such as search results or your own Google profile, or into websites or online advertisements.
Google records information on your “+1” activity in order to improve its services for you and others. To use the Google +1 button, you need a public Google profile that is visible worldwide and at least contains the name you have chosen for your profile. This name is used in all Google services. In some cases, this name can replace another name that you have used when sharing content via your Google account. The identity of your Google profile may be shown to users who know your email
address or possess other identifying information about you.
Use of the collected information: besides the purposes described above, information you provide is used in line with Google’s current privacy rules. Google may publish summary statistics on users’ “+1” activity or provide these to users or business partners such as publishers, advertisers or linked websites.
6. Analytics tools and advertising
This website uses features of the web analytics service Google Analytics, which is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses “cookies”, which are text files are stored on your computer that enable analysis of how you use this website. Information generated by cookies about your use of this website will normally be transferred to a Google server in the USA and stored there.
Our basis for storing Google analytics cookies is Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
We have activated IP anonymisation on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of this website, to compile reports on website activity, and to provide other services regarding website- and Internet usage to the website operator. The IP address transmitted by your browser through Google Analytics will not be combined with any other data held by Google.
You can prevent cookies from being stored on your device by selecting the appropriate browser settings; please be aware, however, that if you do this you may not be able to make full use of all features of this website. You can also prevent cookie-generated data pertaining to your use of this website (including your IP address) from being collected or processed by Google, by downloading and installing the browser plugin available at the following address: https://tools.google.com/dlpage/gaoptout?hl=de.
Opting out of data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. This will set an opt-out cookie preventing your data from being collected on any future visits to our website: Deactivate Google Analytics.
More information on how Google Analytics handles user data is available at: https://support.google.com/analytics/answer/6004245?hl=de.
Order data processing
We have concluded an agreement with Google for the processing of order data, and we fully comply with the German data privacy authorities’ strict rules on the use of Google Analytics.
Google AdWords and Google Conversion Tracking
This website uses Google AdWords, an online advertising programme provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).
Our use of Google AdWords includes “conversion tracking”. After you click on a Google-served advertisement, a cookie will be set for conversion tracking. Cookies are small text files that your web browser stores on a user’s computer. Google AdWords cookies expire after 30 days and do not identify users personally. If a user visits certain pages on this website before the cookie has expired, both Google and we will know that the user clicked on an advertisement and was redirected to our website.
Each Google AdWords customer receives a different cookie. These cookies are not traceable via AdWords customers’ websites. Conversion cookies are used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. AdWords customers learn the total number of people who clicked on their advertisements and were redirected to pages with conversion tracking tags. However, advertisers are not provided with information that would allow users to be personally identified. If you do not wish to be tracked, you can opt out of conversion tracking by simply deactivating the Google conversion tracking cookie in your Internet browser’s user settings. You will then be excluded from the conversion tracking statistics.
The storage of “conversion cookies” is based on Article 6(1)(f) of the GDPR. The operator of this website has a legitimate interest in analysing user behaviour to optimise both its web service and its advertising.
For more information on Google AdWords and Google conversion tracking, please see Google’s data privacy rules: https://www.google.de/policies/privacy/.
You can set your browser to inform you when cookies are set and accept only specific cookies, reject certain cookies, reject all cookies, or delete cookies automatically when you close your browser. Deactivating cookies may limit the functionality of this website.
Our website uses Facebook Pixel, a visitor behaviour tracking feature supplied by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) to measure conversion.
This allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. This allows the effectiveness of Facebook advertisements to be evaluated for statistical and market research purposes and future advertising to be optimised.
The data collected are anonymous to us as the website operators. We cannot draw any conclusions concerning the users’ identities. However, these data are stored and processed by Facebook, making it possible to associate them with user profiles so that Facebook can use the data for its own advertising purposes, in line with Facebook data use guidelines. This enables Facebook to place advertisements on Facebook pages and outside Facebook. As website operators we have no control over the use made of the above data.
For further advice on how to protect your privacy, please see Facebook’s Data Policy: https://www.facebook.com/about/privacy/.
You can also deactivate the “Custom Audiences” remarketing feature in the ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must have a Facebook account to do this.
If you do not have a Facebook account, you can deactivate usage-based Facebook advertising by visiting the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/.
Analytics with WiredMinds
Our website uses tracking pixel technology from WiredMinds GmbH (www.wiredminds.de) to analyse visitor behaviour. To do this we collect, process and store data as necessary and use them to create user profiles with pseudonyms. Where possible and appropriate, these user profiles are completely anonymised. Cookies may be used for this purpose. Cookies are small text files that are stored on the user’s Internet browser and used to recognise this browser. The collected data, which may also contain personal data, are transferred to WiredMinds or collected directly by WiredMinds. WiredMinds may use information left by visitors on websites to create anonymised user profiles. Without the express consent of the data subject, data collected in this way are not used to identify visitors to the website personally, nor are they combined with the pseudonym-holder’s personal data. Whenever IP addresses are collected, they are anonymised immediately after collection by deleting the last block of numbers.
Opt-out link: Exclude from tracking.
The T.I.P. GmbH informs its customers at regular intervals by means of a newsletter about own offers of the enterprise, which are similar to products and services already used by the customers. The data subject shall have the right to object at any time to processing of personal data processed for the purpose of such advertising. If a data subject objects to T.I.P. GmbH to the processing for direct marketing purposes, T.I.P. GmbH will no longer process the personal data for these purposes. The contact details for exercising the objection can be found in the imprint. Alternatively, the link provided for this purpose in every advertising e-mail can also be used. In this case, the customer will not incur any costs other than the transmission costs according to the basic rates.
If you wish to receive the newsletter offered through our website, we shall need your email address together with information allowing us to confirm that you are the owner of this address and that you agree to receive the newsletter. Additional data shall not be collected without your consent. These data files shall be used exclusively for the purpose of sending the information you require and shall not be disclosed to third parties.
The exclusive basis for processing the data given on the newsletter subscription form is your consent (Article 6(1)(a) of the GDPR). You can at any time withdraw your consent to the storage of your data and email address as well as the use of this information for sending the newsletter by, for example, clicking the “unsubscribe” link in the newsletter. Withdrawal of your consent shall not affect the lawfulness of any data processing performed before the withdrawal.
The data provided when registering for the newsletter will be stored until you cancel your subscription, after which they will be deleted. Data stored by us for other purposes (e.g. email addresses for the members’ area) shall remain unaffected.
This website uses CleverReach to send newsletters. This is provided by CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service for organising and analysing the distribution of newsletters. The data you provide to receive our newsletter (e.g. your email address) will be stored on CleverReach servers in Germany or Ireland.
Sending our newsletters with CleverReach enables us to analyse newsletter recipients’ behaviour. Thus we can, for example, learn how many recipients have opened the email containing the newsletter and how often any link in the newsletter was clicked. With the help of conversion tracking, we can also analyse whether a predefined action (such as the purchase of a product on our website) takes place after a link in the newsletter is clicked. Further information on data analysis with CleverReach is available at: https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.
Our basis for processing such data is your consent (Article 6(1)(a) of the GDPR). You may withdraw your consent at any time by unsubscribing from the newsletter. Withdrawal of your consent shall not affect the lawfulness of any data processing performed before the withdrawal.
If you do not wish your newsletter usage to be analysed by CleverReach, you will have to unsubscribe from the newsletter. For this purpose, we provide an “unsubscribe” link with every newsletter sent out. You can also unsubscribe from the newsletter via our website.
The data provided when registering for the newsletter will be stored until you cancel your subscription. Once you unsubscribe from the newsletter, said data will be deleted from our servers and from CleverReach’s servers. Data we have stored for other purposes (e.g. email addresses for the members’ area) shall remain unaffected.
For more information, please refer to CleverReach’s data protection rules at: https://www.cleverreach.com/de/datenschutz/.
Conclusion of a data processing agreement
We have concluded a data processing agreement with CleverReach, and we fully comply with the German data privacy authorities’ strict rules for the use of CleverReach.
8. Plugins und Tools
Our website uses plugins from Google’s YouTube site, which is operated by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
If you visit one of our pages which has a YouTube plugin, a connection to the YouTube servers is established. This informs the YouTube server which of our pages you have visited.
If you are logged into your YouTube account, YouTube will be able to associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.
Our use of YouTube is for the purpose of presenting attractive online services. This is a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.
Google Fonts (local embedding)
This website uses so-called Google Fonts provided by Google to ensure the uniform use of fonts on this site.
These Google fonts are locally installed so that a connection to Google’s servers will not be established in
conjunction with this application.
For more information on Google Fonts, please follow this link:
https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under:
This site uses an API to access the Google Maps service, which is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Using the features of Google Maps requires your IP address to be saved. This information is usually transferred to and then stored on a Google server in the United States. The provider of this site has no control over this data transfer.
The use of Google Maps serves the purposes of an appealing presentation of our online services and improved locatability of the places mentioned on our website. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.
Data protection information for users of the ICEBOX app
We, T.I.P. Technische Industrie Produkte GmbH (hereinafter referred to as “we” or “us”) are data controllers within the meaning of the General Data Protection Regulation. To this end, we strive at all times to protect your rights in accordance with applicable data protection law.
With regard to the T.I.P. Technische Industrie Produkte GmbH app, we take the protection of your personal data very seriously. We treat your personal data confidentially and this data protection declaration, in accordance with the statutory data protection regulations. The use of our app is only possible after a registration procedure. You can access the data protection declaration at any time via the menu item “Data protection” under the item “Settings” in the app.
Our app serves the following purpose: Providing comprehensive settings remotely around the location of the product (ICEBOX- compressor cooler). Using the app, it can be switched on and off and temperature settings can be made. In addition, the APP has a language selection, an adjustment of the supply voltage and a child safety lock. The app thus serves an extended usage option.
The following data is required for registration:
Contact details: First & last name, mobile phone number, e-mail address.
As soon as you use the app, data is automatically processed. In the following, we would like to inform you about which data is processed.
By downloading the app, certain required data is sent to the app store you use (e.g. Apple App Store, Google Play Store). This can be, in particular, user name, email address, time of download….
In the event of using the app, further data is automatically processed. These include:
- Device ID – internal
- Version of the operating system
- Time of access
- Country and region
- Pages visited in the app
This data regarding the use of the app is stored, but it is not possible to track the use per user. In relation to the user, only the telephone number, name, password and email address are stored in the app – but no usage data.
The transmission is necessary to use the service, to improve functions and features and to prevent malfunctions and misuse. In this respect, the technical provider only has knowledge of the location of the product if necessary.
The legal basis is Art. 6 para. 1 lit. b) DSGVO, the contract for the use of the app or our legitimate interest in being able to offer a service that is in line with the market and interests in accordance with Art. 6 para. 1 lit. f) DSGVO.
As already mentioned, registration is required to use the app. For this purpose, there are fields with mandatory data so that a contract can be concluded.
These processing operations are necessary to enable you to make the best possible use of the app. The legal basis is Art.6 para.1 lit.b) DSGVO the contract for the use of the app or our legitimate interest to be able to offer a market and interest-oriented service according to Art.6 para.1 lit. f) DSGVO.
The information is passed on internally for internal administrative purposes, including customer care, within the scope of what is necessary.
Data will not be passed on to third parties.
Your online shop for pumps
for high-quality pumps
In our online pump shop you will find high quality pumps, filters and accessories available as an option for your needs. Choose from our wide range of watering pumps, drainage pumps and pumps for domestic waterworks. TIP is your expert for water technology and well technology - with our individual product advice we will assist you in buying the right pump for your house, yard or garden. Expand your pump technology and domestic water technology. Order now from TIP with a 10-year guarantee for spare parts.
TIP is the right place for your pump project. Discover our wide range of high-quality submersible pressure pumps, deep well pumps and many other pump models. In our pump shop, besides pumps we also offer pump accessories and filters. Here you will find everything you need for a successful pump system - simply order online from our online shop and have your items conveniently delivered to your home.
– the pump and accessories experts
We are your specialists when it comes to purchasing pumps, pump spare parts and pump filters. Our online pump shop offers a wide selection of individual pump types and has the right product for both beginners and professionals. Pumps often have to be expanded with accessories or require spare parts. This is another area in which we offer our customers a wide range of choices and can advise you at any time with the aid of more than 40 years of experience in the field of pump technology.