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You are here: Home1 / Service & advice2 / Repairs and complaints

Repairs & complaints

Sending in a product for repair.

When sending in a faulty appliance, there are a number of guidelines that you must comply with. By following our guidelines you will help us resolve the issue quickly, easily and to your satisfaction.

Please complete the following form in as much detail as possible. A detailed description of the problem can help us a great deal when we are assessing your appliance.

Please print out this form and enclose it in your package.

Thank you for your help.

Best wishes,

The T.I.P.-Team

    Product and Problem description

    Here you can generate your package label

    (Please stamp sufficiently)

    Sender
    As many shipments were returned due to missing or illegible addresses, please fill out the form and stick it on your package. T.I.P. Technische Industrie Produkte GmbH is automatically generated as a recipient. This package label replaces the manual labeling of the envelope or the box, but not the postage.

    Guidelines for sending in appliances

    Postage fees

    When you send in an appliance, please ensure that you have paid the correct postage. Please note that we cannot accept packages for which no or too little postage has been paid.

    Damage in transit

    T.I.P. Technische Industrie Produkte GmbH is not responsible for damage occurring in transit. Please ensure that your appliance is securely packed in shockproof material to avoid damage in transit.

    Evidence required for services under guarantee

    If you wish to claim services under guarantee, please enclose a copy of the sales invoice.

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